Refund Policy

You don’t need to ask for these. Credits reserved for a generation are returned to your balance automatically if an image:

• fails because of an error of the AI provider or of Thumbora;
• times out;
• is blocked by the provider’s safety filter;
• is cancelled by you while the generation is still waiting in the queue.

If an image was generated successfully but you don’t like it, credits are not returned automatically, because the work has been done. If a result is clearly defective — for example, an empty or corrupted image — contact support and we will review the case.

• You can request a refund for a credit pack within 14 days of purchase if you haven’t used any credits from it.
• If you have used part of the pack, we may refund the unused part proportionally; used credits are not refundable.
• When a pack is refunded, the corresponding credits are removed from your balance.

• You can cancel a subscription at any time; it stays active until the end of the paid period. Cancelling stops future charges but does not by itself refund the current period.
• If you request a refund within 14 days of the first subscription payment and haven’t used the subscription credits, we refund the payment in full.
• For a renewal, you can request a refund within 7 days of the charge if you haven’t used credits from that period.
• If you were charged because of a technical error — for example, twice for the same period — we refund the erroneous charge in full.

If you were charged but the credits or the subscription didn’t appear, don’t pay again — write to support with the date and the amount. We check the payment status with WayForPay and either activate the purchase or refund it.

1. Write to support@4thumb.com or open a support ticket from your account.
2. Give the email of your account, the date and amount of the payment and the reason.
3. We reply within 5 business days. If the refund is approved, it is sent to the card or account you paid with.

Refunds are made through WayForPay to the original payment method, in the currency of the payment. How long it takes for the money to appear depends on your bank — usually several business days, sometimes longer. Exchange-rate differences and fees charged by your bank are not refunded by us.

• the credits from the purchase have been fully used;
• the request was made after the periods described above;
• the account was blocked for violating the Terms of Use, or there are signs of fraud or refund abuse.

If you want to dispute a payment with your bank, please contact us first — most issues are solved faster directly. While a chargeback is in progress, the related credits may be frozen or removed.